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AI that's part of the work, not added on top.

Not a chatbot bolted onto an old database. Because Suno's AI is connected to the same charts, schedules, and audiograms your team already works in, it actually understands the encounter — and gets more useful the more your clinic uses it. Three agents live today. Two more in beta.

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The Suno AI Suite

Five agents. One conversation with your clinic.

Live

Suno Scribe

Ambient AI Scribe

Listens to the encounter, generates structured SOAP notes, attaches them to the chart.

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Live

Suno Coach

In-appointment AI co-pilot

Real-time sales and counseling nudges based on what's being said in the room.

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Beta

Suno Concierge

AI agents across the app

Natural-language agents your team can ask for what they need instead of clicking through six screens.

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Live

Collections Agent

A/R recovery, on autopilot

Enrolls overdue balances automatically and runs multi-channel cadences with built-in dispute handling.

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Beta

Leads Agent

Inbound lead qualification

Engages, scores, and books inbound leads from your website and ads — 24/7, with full handoff to staff.

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Live

Suno Scribe

An AI clinician in every room.

Scribe listens to the encounter in real time, distinguishes speakers, and generates structured SOAP notes attached directly to the chart. So audiologists never go home with a stack of charting to finish.

01
Speaker-diarized transcriptsProvider vs. patient, accurate even with hearing-aid feedback in the room
02
Structured SOAP outputSubjective, Objective, Assessment, Plan — formatted to your clinic's template
03
Auto-attached to the chartNo copy-paste. No reformatting. Signed in two clicks.
04
Audit-grade audio retentionEncrypted recordings stored on Box per your HIPAA retention policy
// Deepgram nova-3-medical · streamed via WebSocket · S3-archived · BAA covered
ProviderMs. Henley, how have your aids been doing since the fitting?
PatientBetter in quiet, but I still struggle at my book club.
ProviderGot it — let's look at the speech-in-noise settings and we'll do a quick REM check
SOAP · Generating
S: Pt reports difficulty in noise (book-club setting). Improved quiet listening since fitting.
O: Bilateral fit Phonak Audéo Lumity L90, 14d post-fit...
Live

Suno Coach

A second set of ears in the appointment.

Coach listens via the scribe transcript and surfaces the right counseling move, the right tier recommendation, and the right next question — in the moment. Designed to lift close rate and binaural conversion without changing how your audiologists already work.

01
Lifestyle-aware nudgesPicks up on social-listening cues and surfaces matching counseling angles
02
Tier guidanceSuggests tier based on patient-stated needs, not on what's in stock
03
Per-practice playbookYour own pricing tiers, counseling language, and product preferences
04
Provider reviewVisible to provider only — never to the patient
// Multi-tier LLM · Haiku → Sonnet → Opus · streamed at < 800ms · per-practice playbook
"…my husband says the TV is too loud lately, and I missed half of what my grandkids said at Thanksgiving. The book club is becoming a struggle too…"
Coach nudge · live
Binaural opportunity. Patient describes social-listening difficulty in three settings. Lead with lifestyle benefit before tier discussion.
Essential Standard Premium ▸
"…and I want to keep being able to FaceTime my daughter without yelling…"
Coach nudge · streaming connectivity
Streaming requirement detected. Confirm iOS/Android. Premium tier needed for direct streaming on her phone.
Live

Suno Concierge

Ask the app what you'd ask a coworker.

Concierge is a streaming, tool-using AI agent embedded throughout Suno. Staff just ask for what they need — book this patient, find the receipt, summarize this chart — instead of clicking through six screens. Production-grade: audited, role-aware, every action traced to the prompt that produced it. Currently in beta with select practices.

01
Natural-language accessType or speak — the agent handles the rest
02
Tool-using, not chat-onlyBooks appointments, sends messages, generates reports, queries data
03
Role-awareCan't do what your role can't do. Audit log keeps you safe.
04
Dry-run by default for writesAlways previews destructive actions — never silently changes data
// Streaming SSE · multi-agent orchestration via CrewAI · audit-logged writes · OpenAPI tool schema
book Mr. Drummond for a follow-up Thursday at 2pm
search_patients · "Drummond" → 1 match
check_staff_availability · Thursday 2pm → open
dry_run_create_appointment → ok
create_appointment...
Booked James Drummond · Thu, 2:00 PM · Dr. Reyes · 30 min follow-up
Live

Collections Agent

The awkward work, done for you.

Most practices write off 5–15% of patient A/R because chasing balances is operationally painful. The Collections Agent enrolls every overdue sale automatically, runs a multi-channel cadence (SMS → email → printed letter → escalation), and gives patients a one-click pay-by-link checkout.

01
Auto-enrollmentEvery overdue invoice enrolled at the day threshold you set
02
Three cadence levels + customPassive · Moderate · Aggressive — or build your own day-offset rules
03
Pay-by-linkSigned token, 14-day expiry — patients pay without logging in
04
Built-in dispute workflowOpen dispute auto-pauses outreach. Never email a patient who's already complained.
// Time-zone-aware · per-state compliance rules · audit-logged communications · Stripe-tokenized checkout
Jane WhitakerAcct #4421 · Acme Hearing · 21 days past due
$842.00balance owed
1Day 1 — Friendly reminderSent Mon, 10:14 AM ET · deliveredSMS
2Day 7 — Pay-by-link emailSent Mon, 12:02 PM ET · opened, not paidEmail
3Day 14 — Statement letterQueued for tomorrow · USPS first-classMail
4Day 21 — EscalationPending · auto-pause if disputedSMS
Beta · shipping this quarter

Leads Agent

Never miss an inbound again.

Inbound leads from your website, your ads, and your social channels — engaged, qualified, and booked, 24/7. The Leads Agent has a real conversation with each prospect, captures the right intake info, scores intent, and hands warm leads to your front desk with full context.

01
Multi-channel captureWeb chat, SMS, Facebook, Google Business — all into one inbox
02
Conversational qualificationAsks the right questions, captures insurance, hearing history, urgency
03
Real-time scoringHot leads escalated to a human; warm leads booked into next-available slot
04
Full handoff contextConversation transcript + scored intent + suggested next action
// Tool-using agent · web/SMS/voice channels · attribution tracked back to ad source · Twilio + WhatsApp Business
RC Rosa ChenWeb chat · 12 min ago · BCBS · "ringing 6mo" Score92
DM David MoralesFacebook ad · 1 hr ago · Medicare Advantage · price-shopping Score68
ST Susan TateGoogle Business · 3 hr ago · self-pay · "just curious" Score41
RP Rajesh PatelWeb form · today · United · "spouse referred" Score77
Smart, simple, Suno

See the agents work in your clinic.

Book a 30-minute demo. Watch a live SOAP note generate in real time. We'll show Scribe, Coach, and Collections on your actual workflow — and preview Concierge and the Leads Agent in beta.