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One operating system. Every part of your practice.

Suno replaces the patchwork — your OMS, your scheduler, your inventory tool, your marketing app, your billing software, your scribe — with one AI-native platform that already knows the shape of hearing care — built for audiology and speech-language pathology practices.

/// 01
Three pillars

Run the practice. Document the visit. Grow the business.

01

Run
the practice

The control center for everything that defines your business.

  • Scheduling & intake
  • Inventory & serialized devices
  • Billing, claims, ERA, payments
  • Collections Agent
  • Multi-location & team roles
02

Document
the visit

From audiogram to physician letter — drafted as you work.

  • Ambient AI Scribe → SOAP notes
  • Audiology reports with auto-summary
  • Noah ES Sync — testing flows in, in real time
  • Chart notes & intake forms
  • Audiogram-driven diagnosis pipeline
03

Grow
the business

Every patient interaction turned into measurable revenue lift.

  • Two-way SMS & email
  • Marketing automation & recall
  • Leads Agent (beta)
  • Google Reviews end-to-end
  • Practice intelligence dashboards
/// 02
Scheduling & Intake

Calendars that respect how clinics actually work.

Simplify scheduling and reduce wait times.

Multi-provider, multi-location, multi-room. Respects audiologist preferences, room constraints, and patient history. Digital intake forms patients actually complete on their phone before they walk in.

01
Online bookingEmbed on your site or share a direct link
02
Telehealth-awareGenerate join links automatically; send to patient
03
Custom intake formsPre-visit questionnaires, signed and stored on the chart
Today's schedule · Dr. ReyesWed, March 12
9:00Rosa PérezNew patient · hearing testBooth 2
10:30James DrummondFitting · Phonak L90Booth 1
11:15Evan LeeFollow-up · 2 wk post-fitBooth 2
13:00Carol SinghCerumen mgmt · L & RBooth 1
14:30Maya PatelTelehealth · Phonak troubleshootRemote
/// 03
Inventory

Every device. Every status. One source of truth.

Hearing aid inventory you can actually trust.

Serial-level tracking from procurement to fitting to repair to return. Automated reorder points. Low-loss workflows. Multi-location stock transfers in seconds.

01
Serial-level trackingKnow exactly where every device is in your pipeline
02
Automated reorder pointsNever run out of the colors and models your patients want
03
Multi-location stockTransfer between clinics in seconds. One inventory, many sites.
Inventory · Right ear · L90 tier234 devices tracked
PR9Phonak Audéo LumitySand beige · L90 · RightStock12Healthy
SI7Signia Pure Charge&GoGraphite · IX 7 · PairStock3Low
OT5Oticon RealChroma beige · 1 · RightStock27Healthy
RX2ReSound NexiaSilver · 9 · PairStock8Awaiting fit
/// 04
Patient Communication

Two-way messaging patients actually answer.

Engage patients on their terms.

Reminders, confirmations, post-visit surveys, recall sequences, review prompts. Adaptive cadences per visit type. Two-way SMS from your phone or browser.

01
Two-way SMS & emailYES/NO confirm parsing, telehealth-aware templates, per-clinic messaging windows
02
Reviews at the right moment33K+ Google reviews generated to date
03
Marketing automation built inBirthday, warranty, recall, custom campaigns
Conversation · James DrummondRead 12:14 PM
Hi James — confirming your fitting with Dr. Reyes tomorrow at 10:30 AM at our Park Slope office. Reply YES to confirm.
Suno · 4:02 PM yesterday
YES, see you then. Quick question — should I bring my old aids?
James · 5:18 PM
Yes, please bring them. We'll check them and discuss the trade-in credit during your visit. See you tomorrow!
Dr. Reyes · 5:24 PM
/// 05
Practice Intelligence

Seven executive dashboards. Zero spreadsheets.

See your practice in real time.

Finances, Devices, Marketing, Scheduling, Staff, Provider Home, Practice Usage. Each dashboard pulls from the same source of truth the billing and inventory engines use — so the numbers always reconcile.

01
Run live, not in autopsySchedule utilization, revenue per visit, fitting velocity
02
Provider-level detailPer-provider revenue, binaural rate, close rate
03
Natural-language queriesAsk "why are conversions down at Denver?" and get a chart back
Services dashboard · liveReal product screenshot
Suno Services dashboard
/// 06
Collections Agent

Recover the A/R you used to write off.

An A/R agent that does the awkward work for you.

Most practices write off 5–15% of patient A/R because chasing balances is operationally painful. Suno's Collections agent enrolls every overdue sale automatically, runs a multi-channel cadence, and gives patients a one-click pay-by-link checkout.

01
Three cadence levels + custom templatesPassive, Moderate, Aggressive — or build your own
02
Pay-by-link checkoutSigned token, 14-day expiry — patients pay without logging in
03
Built-in dispute workflowOpen dispute auto-pauses outreach
Collections · active cadences34 patients · $18.4K outstanding
$Jane Whitaker21 days past due · $842.00Step2/4Pay-link sent
$Robert Chen14 days past due · $1,240.00Step1/4Reminder sent
$Linda Akamura35 days past due · $612.00Step3/4Letter queued
/// 07
Team Collaboration

Keep your team aligned.

Built-in team chat and task management.

With Suno, collaboration becomes effortless. Real-time chat lets your staff instantly share updates, while task management tools help you assign responsibilities and track progress across your team. Whether you're running a single office or multiple locations, everyone stays connected and accountable.

01
Real-time team chatShare updates instantly — no more sticky notes or hallway handoffs
02
Task managementAssign responsibilities, set due dates, track progress
03
One clinic or manyCross-location channels keep the whole group on the same page
Team · #front-desk3 tasks open
Mr. Drummond's L90s arrived — checked in and on the shelf. Can someone confirm his fitting tomorrow?
Maya · 9:42 AM
Confirmed via text just now. He's bringing his old aids for trade-in.
Dr. Reyes · 9:51 AM
Order ear impressions — Rosa PérezAssigned to Maya · due todayTask1/3Done
Submit warranty claim — Carol SinghAssigned to front desk · due FriTask2/3Open
/// 08
Mobile

Your practice. In your pocket.

iOS and Android. Built for the booth.

Schedule on the go. Scan and upload documents between fittings. Message patients from the parking lot. Glance at today's metrics before you walk in.

01
Two-way patient messagingInbox, replies, attachments — all from your phone
02
Document scannerInsurance cards, IDs, intake forms — straight to the chart
03
Real-time schedule + metricsToday's appointments, today's revenue, today's reminders
Hi, Maya
Wed · 14 patients today
14
Patients
$4.2K
Revenue
10:30 · Mr. Drummond — Fitting
11:15 · Rosa Pérez — Test
13:00 · Evan Lee — Follow-up
/// 09
Integrations

Plays nicely with the tools you already use.

// fittings

Noah

Noah ES integration: testing done in Noah appears in Suno in real time, and patient demographic updates made in Suno sync back to Noah.

SessionsAudiogramsREM
// accounting

QuickBooks

Two-way sync to QuickBooks Online. Revenue, COGS, payments, refunds — reconciled automatically each night.

RevenueCOGSPayments
// claims

ClaimMD

Submit, track, and reconcile electronic claims and ERAs directly inside Suno. No more swivel-chairing between systems.

E-claimsERAEligibility
// documents

Documents & fax

HIPAA-compliant document storage, plus secure fax in and out via Documo. Both fully integrated with patient charts.

StorageFax in/out
// messaging

Twilio

Carrier-grade SMS and voice infrastructure. Per-clinic short codes available for high-volume practices.

SMSMMSVoice
// ai

Anthropic & OpenAI

Multi-tier LLM runtime. Models routed by task complexity for the best balance of latency, cost, and quality.

ClaudeGPT
// transcription

Deepgram

Streaming medical-tuned speech recognition. Powers the ambient scribe with sub-second latency.

nova-3-medicalWebSocket
// marketing

Darwill

Trigger direct-mail campaigns from Suno workflows. Birthday cards, recall letters, win-back postcards — orchestrated.

Direct mailCampaigns
Smart, simple, Suno

See the platform in your clinic.

Book a 30-minute demo. No slides, no scripts — just your data on our platform, and a conversation with someone who's done this a thousand times.