Switching to Suno is painless.

No. The migration runs on the export from your previous OMS and the cutover happens over a weekend — your team logs into Suno ready to see patients, with your records, schedules, and history in place. Patients see no disruption to messaging, appointments, or care. Very large document archives can keep loading in the background for a short time after go-live — your implementation consultant flags it up front if that applies to you.

All chart notes and patient notes migrate to Suno with original timestamps and authors preserved. If your previous system stored notes as PDFs, those PDFs are attached to the relevant patient charts as supporting documents.

If you can obtain the audio files from your previous vendor, we can bring them into Suno's HIPAA-compliant document storage and link them to the corresponding patient encounters. Ask your implementation consultant during scoping.

Open claims and clearinghouse history (ERAs/EOBs) aren't migrated as records into Suno. If you're already on ClaimMD — which Suno connects to directly — your submitted claims and history stay right where they are, so nothing needs to move. On another clearinghouse, claims already submitted should be followed to completion there. Either way, we migrate your financial records — invoices, payments, adjustments, and patient balances — so the Receivables Agent can pick up outstanding patient A/R from day one.

Existing Noah data — including all session information like fittings and testing — migrates into Noah ES over the migration weekend. Once the Noah ES-to-Suno setup is complete during onboarding, any test done and saved in Noah 4 flows into Suno automatically, with no extra input needed from your team.

Migration works from your current system's export, so the state of your source data shapes what comes over — and getting ahead of it is exactly what your implementation consultant is for. During scoping they walk through your setup and tell you what will and won't migrate. When the migration runs, we validate every record against the source with a full audit trail — so nothing drops silently, and you can see exactly what moved.

You're not the first practice to ask this. Most audiologists are productive in Suno within a few hours because the workflows are designed around how clinicians actually work. Our training is tailored to your staff and workflows, with ample time for providers and every team member to ask questions, experiment, and feel fully prepared for the transition.

Yes. Many multi-location groups choose to migrate their smallest location first to validate the process before rolling out to the rest. We've successfully done both phased migrations (one location at a time) and big-bang migrations (entire enterprise at once).